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GUEST SERVICES

COVID-19 Updates

The Manitoba Centennial Centre Corporation continues to monitor COVID-19. Updates for Centennial Concert Hall will be posted at  https://centennialconcerthall.com/Online/article/Covid-19

Centennial Concert Hall Box Office is open one hour prior to all performances for "Will Call" ticket pickup.

Located throughout the lobby and Piano Nobile areas. At most performances the following items may be purchased spirits, wine, beer, liqueurs, soft drinks, coffee, tea, cappuccino, assorted juices, ice cream and other food. Two ATM machines are located in the front lobby; we accept cash at all bar and concessions. We accept debit and credit at bars and concessions on the main floor.

Fresh Sandwiches are available in the main lobby at the Espresso Bar.

Beverages Inside The Theatre

You may bring your beverage in the theatre, simply request a disposable cup and lid from the attendant. Plastic bottle beverages are allowed as well. Centennial Concert Hall does not permit glass or food inside the theatre.

The Piano Nobile is located on the west wall of the Centennial Concert Hall on the mezzanine level. This area hosts a variety of activities including; receptions, pre-show chats and monthly art exhibits by Manitoba artists.

We offer a coat check service to our guests, it is located behind the mural when you first arrive through the front doors.

For your convenience, restrooms are located on the Orchestra Level (main lobby), First Balcony, Second Balcony and on the Lower Concourse Level. Orchestra Level restrooms are wheelchair accessible. A family washroom is located on 1st Balcony.

Can’t find your seat? Have a question? Our ushering staff is available at all performances to help answer your questions and point you in the right direction.

Connect you directly with the Guest Services office if you have a concern or require assistance. The phones are located on the balcony levels of the Centennial Concert Hall.

HOUSE POLICIES

To make your experience a positive one, we have established House Etiquette. Your courtesy and cooperation with the following items helps to ensure comfort and enjoyment for all of our guests.

Our front doors open one hour prior to curtain time. Theatre seating is generally available one half hour prior to show time, or at the discretion of the Manager of House Services.

For minimum disruption, late arrivals will be held in the lobbies until an appropriate break in the program (as determined by the show’s management or producers). To allow late-comers the opportunity to follow the program, closed-circuit colour monitors are positioned for viewing on all levels.

SEARCHES

The venue reserves the right to conduct a search of all patrons in order to gain entry to our venue. The following items are NOT permitted into the venue:

Professional Cameras, Audio or Recording Devices

Glass bottles or cans

Outside food and beverages

Outside alcoholic beverages

Electronic cigarettes / chewing tobacco

Any item that may be used as a weapon (including pocket knives)

Laser pointers / flashlights

Fireworks

Backpacks or large bags, suitcases (cannot be stored at coat check)

Glow Sticks

Inflatables (beach balls, balloons, etc.)

Projectiles

Signs or banners

Selfie Sticks

 

Please follow guidelines to prevent being ejected from the venue. Patrons who are ejected will not be allowed to re-enter.

Share the air - Consider going scent free when attending performances, our guests with allergies will appreciate it.

Cameras, video cameras and audio recording devices are not permitted inside the theatre. Cameras may be permitted during some performances at the promoter’s discretion.

Regardless of age, every guest requires an admission ticket. To ensure maximum enjoyment for all, we recommend that children be of age to sit quietly throughout a performance. Babes-in-arms may be permitted at family or children’s programs.

Please be courteous and silence cellular phones and other electronic devices before the performance begins.

Our theatre is a smoke-free facility, this includes all personal smoking devices (E-cigarettes, vaporizers etc).

A certified first aid provider is present at all performances. If you require medical assistance, please contact an usher.

LOST & FOUND

During performances, please contact the Guest Services office (located in the southwest corner of the lobby) for assistance.

To inquire about lost items after performances, please call our Security department by phone at: (204) 957-4300.

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