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Customer Service

By Email

After purchase support from our service team via email.  When sending us an email, please include the name of show and any order number information if you have it.



By Phone

Support by telephone during the day (Tuesday to Saturday - 10am to 5pm)


VISIT THE BOX OFFICE IN PERSON:  The box office is located in the main entrance area of the venue and is open Tuesday to Saturday.  You can order tickets in person at the box office with Cash, Debit Card, or Credit Card.  The box office is also open starting 1 hour before showtimes on event days. The above number is for touring shows and WSO shows only, if your question is related to RWB or Manitoba Opera, please reach out to them directly.


If you have not received your tickets or confirmation e-mail:

By E-mail
If this is your first order with us, it is possible that your e-mail provider has placed our e-mail to you in a quarantine folder (or spam folder, depending on the provider). This means you are not seeing it in your main e-mail and should check that folder. To avoid this in the future, you can usually flag that e-mail as safe, or add Tickets@centennialconcerthall.com and @tixit.ca to your safe senders list.

If you still can't find an e-mail from us in your spam/junk/quarantine/other folder, you can log in to MY ACCOUNT and have them resent. If that still doesn't work, please contact us for assistance at Help@tixit.ca.

By Regular Mail
We may delay sending out your tickets until closer to the date of the show - so if your show is still several months away don't worry!  However, if your show is within a few weeks, we'd like to get that solved for you as soon as possible!   Log in to your account and check your delivery address and make sure it is correct, and then reach out to us to make arrangements.

Other Important Information

Booking Protect Refund Protection
For information on Booking Protect Refund Protection, click here

Credit Card Processing and Fraud Protection
We employ stringent fraud protection technology to protect customers and our promoters from fraudulent charges.   When purchasing tickets, please ensure that your billing address and name details in your ticketing account are an exact match to the details your credit card company has for your card.   If your order is rejected, your card company may still place a hold on the amount of the order until they finish their security investigation of your cards usage , so prior to completing your order please double check all of your information.

Other issues
If your issue is unrelated to ticketing, please visit our contact page for further details.


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