Terms and Conditions

These terms and conditions contain legal obligations. Please read these terms and conditions carefully before using this site.

DISCLAIMER
You expressly understand and agree that: (a) this site and any of the services are provided on an "as is" and "as available" basis and that this site makes no warranties, representations or conditions (as used in this section "warranties") of any kind, whether expressed or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose and non-infringement and that any such warranties are hereby expressly disclaimed, and (b) this site specifically makes no warranties that it or any of its services, including any content, information, products or services obtained from or through the use of this site or any of the services, will be provided on an uninterrupted, timely, secure or error-free basis or that such services or the results derived therefrom will meet your requirements or expectations.

SHOW PRODUCTION USE OF LIGHTING, STROBES, SOUND EFFECTS, SMELLS, IMAGES
You expressly understand and agree that no guarantee or warranty is made that a performance will be free of special effects that may be of concern for some attendees, such as the use of flashing or strobe lighting in certain theatrical productions, or to the nature of the visuals represented on stage as chosen by the artist being always applicable for all ages or all viewers.  It is is the responsibility of the attendee to inquire or ask about any concerns prior to attending the event, and it is understood by the buyer that individual artists and performers determine what is displayed during an event and how an event is presented, and that the venue and ticket seller are unable to control or may not be made aware of all elements in advance.  While best efforts are made to provide this info at time of purchase, some items may not be known until show day.  Please be aware and seek out any potential posted signage at an event for advisories and warnings and inquire on show night with staff at a performance if something may be of concern.

LIMITATION OF LIABILITY
You expressly understand and agree that in no event shall this site, including its affiliates and licensors, be liable for any damages whatsoever, including any direct, indirect, incidental, consequential, special or exemplary damages, and any damages for loss of profits, savings, goodwill or other intangible losses, regardless of whether this site had been advised of or could have foreseen the possibility of such damages, arising out of or in connection with: (a) the use, inability to use or performance of any of the services of this site, (b) any unauthorized access to or modification to any of your content or transmissions, (c) any other matter relating to this site or any of the services or (d) attendance at an event listed for sale on this site.

NO REFUNDS OR EXCHANGES
You expressly understand and agree that once a ticket or item is purchased that there are no refunds, unless the event or item is unable to be fulfilled due to an event cancellation.   Ticket exchanges are the discretion of event providers and policies vary by client.   Any exchange or refund, if offered, must occur prior to the scheduled event time, except in the case of a postponement, where a refund/exchange deadline may be set, or cancellation, where a refund request must be made within 1 year of the initial event date.  Fees may apply in specific cases.

RECORDING / USE OF IMAGE
You expressly understand and agree that while attending events, the event provider, venue, or other patrons may record your actions or image. You expressly agree that there is no expectation of privacy while attending an event. You also agree that the event provider, venue, and us may use any recordings or images recorded that may include you, with no restrictions and in any medium or manner desired, with no further authorization or compensation required.

OPENING ACTS / TALENT
Certain events may have guests or opening acts as a part of the event.   Opening acts are subject to change without notice and no refund will be available for a change to / addition of / removal of an opening act, or in the event of a multi-act festival, for a change to a schedule, act listing, or if acts are added / changed / or removed.    Participation by specific players or athletes is not guaranteed for any sporting event, nor is a performance by any specific actor/actress in any theatrical event.

LENGTH OF SHOW / QUALITY OF PRODUCTION
You expressly understand and agree that no guarantee or warranty is made of any kind in regards to the length of show or the quality of production.  Any listings of approximate show times are estimates only and are not guaranteed.  We have no control over, and accept no liability or responsibility for the content of any event we sell tickets for.

SERVICE FEES / FACILITY FEES / DELIVERY FEES / TICKET PRICES / INVENTORY / PRESALES
Our event partners and venues determine all ticket pricing, availability, and other decisions in regards to shows that are listed on our website. This can include deciding what tickets to make available to the public, how they will be sold, presales, special packages, or other options.   We do not control the advertising done by our clients in regards to listing of prices or if they include fees. Your ticket purchase could have the following fees added to it:  1) A facility fee / venue fee, which is added to the price of each ticket by the venue and set by the venue, with proceeds from the fee paid to the venue 2) A service fee, which is set by event in conjunction with the promoter and venue, and covers the infrastructure cost of ticketing, venue, and promoter costs 3) Delivery Fees, should you choose certain methods of delivery the costs of that delivery plus processing will be charged amnd 4) Order Processing or Handling fees, which may apply to your order depending on the sales channel used for the purchase.  Pricing may be different depending on where/how an item is purchased.

CANCELLED AND POSTPONED EVENTS
If an event is postponed, but not cancelled, you may request a refund on your order by e-mailing us or contacting our box office, but you must do so before any refund deadline set by the promoter.  If an event is posponed with out announcing a new date, refunds may be requested until a new date is announced, at which time refund requests will only be accepted until the refund deadline.   If an event is cancelled outright, with no intent to reschedule, then refunds on internet orders will be processed automatically back to the ORIGINAL card used on the order.  Refunds will be for the full amount of the order, less any fees for expedited services over and above the tickets (such as, but not limited to, charges for expedited delivery like courier services, where the tickets had already been couriered, add-on's such as refund protection, donations, or other similar items, etc).  

VENUE AND EVENT POLICIES
You understand and agree that venue and event policies may apply, which may include age restrictions, security policies, refund or exchange policies, inclement weather, accessibility, and/or delivery/pickup restrictions, and that those conditions may be posted at the event or on the event or venue website.

PROMOTION CODES
Promotion offers not valid on prior purchased tickets and may not be combined with any other offer. All sales final on promotion offers. No exchanges or refunds. Offer may apply to select seating. Not all seats are discounted. Blackout dates and other restrictions may apply. Dates, times, prices, and cast subject to change without notice. Offer may be revoked without notice. All prices are in Canadian dollars and additional fees may apply to your purchase.

PROTECT YOURSELF
Always ensure you are buying your tickets from the official partner of any venue.  We don't want to turn you away on event night, but tickets purchased from third party sites (such as resale sites) may not be valid or real and may be priced higher then tickets on the official partner website.  We are only able to help people who have purchased directly from an authorized partner website as we don't have any information about your purchase if you do it somewhere else, so be safe and triple check that the website you are on is the real thing!  Some website names are designed to look similar to the venue.  If in doubt, phone us or the venue to find the official link.

COVID-19 SAFETY AND HEALTH POLICIES
Due to the uncertainty related to the COVID-19 pandemic, your Tickets and your admission to the Event are subject to all safety and health policies put in place by the Event Organizer, which include the Fan Health Promise set forth below. You acknowledge that due to the evolving nature of the pandemic, the Event Organizer may continue to develop and update these policies in the intervening time between your purchase and the Event date. By purchasing Tickets, you acknowledge and agree that you will comply with such policies and your attendance at the Event is conditioned on such compliance. If your admission to the Event is denied or revoked because you have willfully failed or refused to comply with any such safety and health policies of the Event Organizer, you will not be eligible for a refund.  You understand that government orders may apply certain entry policies to an event, but that the Event Organizer may also determine additional entry policies that you must agree to in order to attend the event.

Fan Health Promise
Stay-at-home: You agree that neither you, nor anyone in your party, will attend any Event if any one or more of the following is true on the day of such Event:

  • If you are required to isolate because of any current health orders that apply to you
  • You have (or any person in your party has) are under quarantine because you have travelled to any state, province, or international territory identified by federal or applicable local governments as being subject to travel or quarantine restrictions that apply to you or members of your party