To make your experience a positive one, we have established House Etiquette. Your courtesy and cooperation with the following items helps to ensure comfort and enjoyment for all of our guests.

DOOR OPENING

Our front doors open one hour prior to curtain time. Theatre seating is generally available one half hour prior to show time, or at the discretion of the Manager of House Services.

LATECOMERS

For minimum disruption, late arrivals will be held in the lobbies until an appropriate break in the program (as determined by the show’s management or producers). To allow late-comers the opportunity to follow the program, closed-circuit colour monitors are positioned for viewing on the two main Orchestra Levels and Piano Nobile.

IN CONSIDERATION FOR OTHERS…

To allow both you and the people around you to enjoy the show, please avoid talking and unwrapping cellophane-wrapped candies during quiet (ballet, opera, symphony) performances. If visitors applied perfume or cologne with a lighter hand when visiting the Centennial Concert Hall, our guests with allergies to perfumed fragrances would be very grateful.

CAMERAS & RECORDING DEVICES

Cameras, video cameras and audio recording devices are not permitted inside the theatre. Cameras may be permitted during some performances at the promoter’s discretion.

BABIES AND SMALL CHILDREN

Regardless of age, every guest requires an admission ticket. To ensure maximum enjoyment for all, we recommend that children be of age to sit quietly throughout a performance. Babes-in-arms may be permitted at family or children’s programs.

ELECTRONIC DEVICES

Please be courteous and silence cellular phones and other electronic devices before the performance begins.

SMOKING

The Centennial Concert Hall is a smoke-free facility.

FIRST AID SERVICES

A certified first aid provider is present at all performances. If you require medical assistance, please contact an usher.